Oh no! We’re truly sorry to hear that your time at The Heritage Hotel wasn’t up to your expectations. Your comfort and satisfaction mean everything to us, and it deeply saddens us to know we may have fallen short. Please know that we take all concerns very seriously and are committed to making things right.

We kindly ask you to share your experience with us by submitting your concerns below. This will help us address the issue promptly and ensure we improve for you and all our valued guests. Thank you for giving us the opportunity to make things better – we genuinely appreciate your understanding.